Return Policy for OnMartIndia
1. Eligibility for Returns
- To be eligible for a return, the product must be purchased from www.onmartindia.com.
- The return request must be raised within 7 days from the date of delivery.
- Products eligible for return include those with manufacturing defects, damaged during transit, or products that are significantly different from what was described on our website.
2. Return Process
- Log in to your OnMart India account.
- Go to the "My Orders" section and select the order containing the item you wish to return.
- Click on the "Return Item" button and provide the necessary details.
Once your return request is received, we will review it within 24-48 hours. If your return request is approved, you will receive an email with instructions on how to proceed.
3. Packaging and Condition
- The product must be returned in its original packaging, including all accessories, manuals, and tags.
- It should be unused, unwashed, and in the same condition as when received.
- Ensure that the product is well-packed to avoid any damage during return transit.
4. Refund Process
Upon receiving the returned product and completing the quality check, we will initiate the refund process.
The refund will be issued to the original payment method used during the purchase.
It may take up to 7 business days for the refund amount to reflect in your account, depending on your bank or payment gateway.
5. Non-Returnable Items
Certain products are non-returnable for hygiene and safety reasons. These include:
- Doormats for Home & Office (such as Doormats for Home & Office).
- Screen Guards (such as Screen Guards).
- Spice Jars & Containers (such as Spice Jars & Containers).
- Personal care products (such as cosmetics, skincare, and intimate apparel).
- Perishable goods (such as food and beverages).
- Consumable items (such as batteries and cleaning agents).
Please check the product description and terms before making a purchase.
6. Return Shipping
- In case of a return due to a manufacturing defect or wrong product delivery, OnMart India will bear the return shipping charges.
- For all other returns, the customer will be responsible for the return shipping costs.
- We recommend using a reliable courier service to ensure the safe return of the product.
7. Exchange Policy
If you wish to exchange a product for a different size, color, or variant, please follow the return process mentioned above.
Once the return is approved, you can place a new order for the desired product.
Contact Us
If you have any queries or need assistance regarding returns, our customer support team is available to help. You can reach out to us through:
- Email: onmartindia18@gmail.com
- Phone: +91 8287221596
We value your satisfaction and endeavor to provide the best possible service. Your feedback is important to us, as it helps us improve our processes and serve you better.