Return Policy

OnMartIndia.com provides buyers the options of exchange, replacement, and refund. The policies of product returns could vary from one category to another. The general return/exchange/refund policy may not be applicable on specific product or product page, and in such a case(s) return/exchange/refund policy, as displayed along/on a product/product page, will be applicable. It is directed/advised that you peruse and understand the terms and clauses of respective product’s/product page’s return/exchange/refund policy to avoid/minimize any conflict or dispute or a chance conflict or dispute of post buying a product.

The period for product(s) return starts from the date of actual sale. The return period, which is set as 10 days by OnMartIndia.com, and they altogether exclude days required for product packing, shipment/dispatch, package transportation etc. And, thus the buyer gets effective 10 days (minimum) for returning/replacing/exchanging products, which start exactly post product is delivered by OnMartIndia’s delivery partner/courier partner/third-party shipping company.

The buyer should also learn & understand that return policy might differ from one product category to another, and thus it is advised that you carefully read and understand return policy before buying a product under specific product category. We also recommend that you do refer the return/replacement policy, for product you’re interested in buying or desire to buy from OnMartIndia.com, on website’s product listing page for any additional information or not covered in the table below:

The return policy is divided into three parts (1. Return Period, 2. Possible Actions, and 3. Conditions (if any)); Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Product CategoryReturn Period, Possible Actions, Conditions (if any)
Mobile Accessories·    10 Days with Refund or Replacement or Exchange
·    Free replacement/refund/exchange (subject to approval) will be provided within 10 days if the product is delivered in damaged or defective state, or different from the ordered item

·    You are required to keep product/contents intact& unused, with original accessories, packaging material(s)/label(s)/tag(s)/contents, user manual, warranty cards etc., at the time of returning the product

Note: Returns/Refunds/Exchanges/Replacements for products like Tempered Glass, Trink Screen Gurard (including front & back), screen guards (including front & back), lens protectors, lens guards, mobile batteries are not accepted by onmartindia.com.

Baby Products·    7 Days with Refund or Replacement or Exchange
·    Free replacement/refund/exchange (subject to approval) will be provided within 10 days if the product is delivered in damaged or defective state, or different from the ordered item

·    You are required to keep product/contents intact& unused, with original accessories, packaging material(s)/label(s)/tag(s)/contents, user manual, warranty cards etc., at the time of returning the product

Note: Returns/Refunds/Exchanges/Replacements for products like feeding bottles, utensils, containers, clothing, undergarments etc., are not accepted by onmartindia.com.

Car Accessories·    10 Days with Refund or Replacement or Exchange
·    Free replacement/refund/exchange (subject to approval) will be provided within 10 days if the product is delivered in damaged or defective state, or different from the ordered item.
·    You are required to keep product/contents intact& unused, with original accessories, packaging material(s)/label(s)/tag(s)/contents, user manual, warranty cards etc., at the time of returning the product
Home & Kitchen·    10 Days Replacement/Exchange/Refund Only
·    The platform gives these options within a timeframe of 10 days that too in case a defect is ascertained within the window of Returns Period. Buyer won’t be charged anything for replacement of eligible product.
·    You are required to keep product/contents intact & unused, with original accessories, packaging material(s)/label(s)/tag(s)/contents, user manual, warranty cards etc., at the time of returning the product
 
Bike Accessories·    10 Days with Refund or Replacement or Exchange
·    Free replacement/refund/exchange (subject to approval) will be provided within 10 days if the product is delivered in damaged or defective state, or different from the ordered item.
·    You are required to keep product/contents intact& unused, with original accessories, packaging material(s)/label(s)/tag(s)/contents, user manual, warranty cards etc., at the time of returning the product

 

Note: In case you intend to return your order or product(s) as ordered on OnMartIndia.com, then before raising the request for return, you must ascertain that:

  • You have not altered/modified/damaged/misplaced/other package content/delivered packet’s content either partially or wholly
  • You acknowledge/disclaim that the item being returned is supported/furnished with all essential information (up to best of your knowledge) and/or you are not hiding any information related to product/order either intentionally or unintentionally
  • You agree that OnMartIndia.com will process refund as per applicable policy(s) for product refund
  • You agree that OnMartIndia.com’s decision for return request approval/rejection is/will be binding for/to all the parties, involved in sale and purchase through this website.
  • Although buyers get the option of raising product return/replacement/exchange/refund request across categories, onmartindia.com may or may not act upon such request depending upon the applicable product return policy (as described on Return(s) Policy page). Therefore, the buyers are suggested that they carefully read return policy on OnMartIndia.com to protect their rights.