Refund Policy - OnMartIndia

Refund Policy for OnMartIndia

Thank you for shopping at OnMart India! We value your trust and strive to provide you with a satisfying shopping experience. In the event that you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind. Please take a moment to review our refund policy outlined below.

1. 7-Day Return Policy

At OnMart India, we understand that sometimes things may not meet your expectations. Therefore, we offer a hassle-free 7-day return policy, starting from the day the order is delivered to you. If you decide to return a product within this timeframe, you may be eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the product must be in its original condition and packaging. It should not show any signs of wear and tear or damage. Additionally, the product should be unused and accompanied by the original invoice or receipt.

3. Non-Returnable Items

Some items are non-returnable for hygiene or safety reasons. These may include but are not limited to personal care products, intimate apparel, and perishable items. We strive to provide accurate information about non-returnable products on their respective product pages.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team within 7 days of receiving your order to request a return.
  2. Provide relevant details such as order number, product name, and reason for return.
  3. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
  4. Pack the product securely in its original packaging, including any accessories, manuals, or freebies that came with it.
  5. Ship the package back to our designated return address using a reliable courier service.
  6. Once we receive the returned product and verify its condition, we will initiate the refund process.

5. Refund Options

Upon successful verification of the returned product, we offer the following refund options:

  • Store Credit: You can choose to receive a refund in the form of store credits that can be used for future purchases on OnMart India.
  • Bank Transfer: We can transfer the refund amount directly to your bank account, provided you share the necessary details with us.
  • Original Payment Method: If you paid for your order using a debit card, credit card, or net banking, we can refund the amount to the original payment method.

6. Refund Timeframe

We strive to process refunds as quickly as possible. Once initiated, the refund process may take up to 10 business days, depending on the payment method and banking processes. You will be notified via email once the refund is initiated.

7. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the process of returning the product and provide a replacement or refund as per your preference.

8. Exchanges

If you wish to exchange a product for a different size, color, or variant, please contact our customer support team. We will guide you through the exchange process, subject to product availability.

9. Cancellation Policy

If you wish to cancel your order, please do so within 24 hours of placing it. Contact our customer support team with your order details, and we will assist you accordingly. Cancellations requested after 24 hours may not be possible.

10. User-Friendly Experience and SEO Promotion

At OnMart India, we prioritize user satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to...

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