Onmartindia

FAQ's

You can call our Customer Services Team on 1800-xxx-xxx. We are available 10AM to 5PM, 7 days a week.
Making a payment is really quick and easy in our website and can be done 24x7.

You can pay by either a credit or a debit card and your payment will show on your Order details . We will email you when your payment is successful.
Simply request a return online from My Account. All you need to do is:

Log in to My Account
Go to My Orders
Find your order and select the item(s) that you wish to return
Follow the returns instructions, select your return option and you’re done!
Login to My Account and go to the My Orders.
Find your order, then click 'Track Order' to get the latest information on your order status.
You’ll be able to get complete tracking information.
Simply request a cancel online from My Account. All you need to do is:

Log in to My Account
Go to My Orders
Find your order and select the item(s) that you wish to Cancel
Follow the cancel instructions, select Cancel option and you’re done!
When you Cart you can apply your promotion Coupon.

To use a promotion code, simply:

Type the code in to the promotional box that is shown just below the Cart items and click "Apply".
When your Coupon is accepted, you can select to checkout. You can choose to make the payment with your debit or credit card.
To Change your password follow the steps:

Login into "My Account"
Go to "Change Password" tab in My Account
Select ‘Change Password’ and complete the form.

Keep in mind that your new password should satisfy following conditions:
Have at least 6 characters
Include at least one lower case letter
Include at least one upper case letter
Include at least one number
Unfortunately, after receipt of the Shipping Confirmation email, you will not be able to change/cancel your order. For technical reasons, it is not possible to change your order once it has shipped. We, therefore, ask you to please check your shopping bag carefully before finalizing your order. Please contact our Customer Service department at contact info@onmartindia.com or at 9971523408 for additional support.
You don't need to create an account to purchase products in the 0nmartindia Online Store. It’s optional. If you don’t want to create an account, you can log in with the guest account and buy products.
However, registration comes with the following benefits:
• • Track your orders and review past purchases
• • Manage your personal data and save your preferred settings
• • Manage your account details and address book
• • Be invited to online events, exclusive products, and special promotions
To create an account.
Onmartindia insures all items against theft and accidental damages while in transit to the designated shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. In case you need further help or assistance, please write us an e-mail at contact@ INFO@ONMARTINDIA.COM or call us at 9971523408
Once you have successfully placed your order, you will receive an order confirmation via email. Please be aware that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed and processed your order online. So, be sure to obtain the products you are seeking by completing your selections, finishing the checkout process and receiving your order confirmation. Only the order confirmation email confirms the receipt of your order. Once your order has been accepted and dispatched, you will receive a separate email notification with the shipping information.
Receipt of the Order Confirmation email lets you know that your order is being processed. The Shipping Confirmation email tells you that your order has left the warehouse and is on its way to your shipping address.
We work closely with our shipping partner to minimize any shipping delays, however before we are able to dispatch your purchase, we may need to confirm your details with your bank or credit card issuer. Our delivery time starts from the moment an order is accepted and includes two business days during which your items will be processed and dispatched by our warehouse.
For the time being, we ship only within India, however, we will continue to expand to additional countries soon.
Yes, we offer two options for express shipments to addresses within India. For Next Day service, we charge a fee of Rs…….. For 2-Day service, we charge a fee of Rs……. These are flat rates and are not dependent on the number of items ordered. For more information, Contact us at Info@onmartinda.com
Your order will be shipped in a neutral box to protect your shipment from theft. Your order will be wrapped in tissue paper and packed in special Onmartindia paper bags or boxes.
All items purchased in the ONMARTINDIA Online Store can be returned within 7 days of receipt except for sale priced and Final Sale items.
To return an item, please fill out the packing slip included in your package and affix the prepaid ONMARTINDIA shipping label to the outside of your packet/carton. All returns must be in their original condition and packaging, have tags attached, authenticity cards and original proof of purchase enclosed, be complete with all parts and accessories
Indicate your reason for returning the goods on the return form and send it to us along with the items. Keep the proof of postage containing the tracking number of your parcel until receipt of the refund for your return.
Once your return has been checked and processed at the warehouse, you will be notified via e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to one billing cycle to appear on your bank statement, depending on your bank or credit card issuer.
You can return your product within 10 days of receiving your order.
Once your return has been checked and processed by our warehouse you will receive a notification by e-mail. The refund will be processed to the debit or credit card originally used for payment. Refunds may take up to one billing cycle to appear on your bank or credit card statement, depending on your bank or credit card issuer.
Items purchased from a retail store cannot be returned to the ONMARTINDIA Online Store.