- Fill here the order id for which you wish to raise return/exchange request on OnMartIndia.com
- Enter here the amount you paid for buying product(s) (including COD), which you wish to return/exchange now
- Select the date on which you purchased product, which you wish to return/exchange now
- Select here whether you want to return the product you purchased or want replacement/exchange for the same
- Select appropriate reason from given options and forward us your request for return/replacement/exchange
- Describe here as to what exactly led you to raise a request for product return/replacement/exchange
- Upload here image/video files to let us know/help us understand what you received from onmartindia.com and what you are going to return to pickup partner.
- For every return, buyer needs to upload at least two images on OnMartIndia.com (or send images/video via email if asked by website), as described below, after which it will initiate the process of product return:
Guideline for Image 1:- Upload one clear image of product you received
Guideline for Image 2:- Upload one clear image of product you are going to handover to the person, assigned for product pickup from address it was delivered to
- Please also note that it takes at least 3 days to refund your money, once your return request is approved and after successful pickup of product by courier partner.
- All product returns will be handled as per website’s returns policy.
To be able to stop/prevent any kind fraudulent activity(s) on its website, OnMartIndia.com may seek a buyer’s personal identity card(s)/address proof(s) (e.g., Buyer’s Aadhaar – as issued by UIDAI, and/or as prescribed by the website), under certain circumstances of product(s) returns only.