Cancel Policy for OnMartIndia
1. Order Cancellation Time Frame:
- You can cancel your order within 24 hours of placing it. Once this period has elapsed, cancellation requests will not be entertained.
- To initiate a cancellation, you can reach out to our customer support team through our helpline or email.
2. Shipped Orders:
Once your order has been shipped by our company, cancellation requests will not be processed. We recommend reviewing your order carefully before placing it to avoid any inconvenience.
3. Non-Refundable Products:
Certain products on our website may be marked as non-refundable or non-cancellable due to their nature or customization options. These products will be clearly mentioned on the product page, and cancellation requests for such items will not be accepted.
4. Refund Process:
- If your cancellation request is approved within the stipulated time frame, we will initiate the refund process.
- The refund will be processed using the same payment method used for the original transaction.
- Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
5. Cancellation Charges:
We do not charge any cancellation fees if your order is canceled within the specified time frame. However, in case of cancellations made after the allowed period or for non-refundable products, cancellation charges may apply. These charges will be deducted from the refunded amount.
6. Partial Cancellations:
- We understand that you may need to cancel only a part of your order. In such cases, please contact our customer support team to discuss the specific items you wish to cancel.
- Partial cancellations will be subject to the same cancellation policy mentioned above.
7. Order Modification:
Once an order has been placed, it cannot be modified. If you wish to add or remove items from your order, you will need to cancel the existing order and place a new one.
8. Cancellation Exceptions:
We reserve the right to refuse cancellation requests if we suspect any fraudulent activity or if the cancellation policy is abused. We may also deny cancellation requests for orders that have already been processed or are in the final stages of packaging and shipping.
9. Communication and Updates:
- We will strive to keep you updated on the status of your cancellation request via email or phone.
- If your cancellation request is declined, we will provide a valid reason for the decision.
10. Policy Changes:
OnMart India reserves the right to modify or update this cancel policy at any time without prior notice. We encourage you to review our cancel policy periodically to stay informed about any changes.
Please note that this cancel policy is designed to protect the interests of our customers and ensure efficient order management. We appreciate your understanding and cooperation in adhering to these guidelines. For any further assistance or queries regarding order cancellations, please contact our customer support team, who will be happy to assist you.